Park House, our neurological rehabilitation and residential service in Bedfordshire, is delighted to share that it has maintained its Care Quality Commission (CQC) overall rating of ‘Good’ following its latest inspection.

The inspection found the service ‘Good’ across all five inspected areas: Safe, Effective, Caring, Responsive and Well-led.

Park House provides specialist post-acute rehabilitation care for adults with an acquired brain injury or a neurological condition.

Commenting on the ‘Good’ rating, Naomi Amoni, Registered Manager at Park House, said, “Retaining our rating following the recent CQC inspection is a true testament to the unwavering dedication, compassion, and professionalism of our entire team at Park House.

We have worked tirelessly to uphold the highest standards of care, and I’m incredibly proud of the commitment we show every day to the residents we support.

Our ‘Good’ rating reflects the passion, resilience, and excellence of our team. I’m honoured to lead such an incredible group of individuals who truly make a difference every day.”

Below are some of the highlights taken from the report:

Safe

Park House was found to have suitable adult safeguarding systems and procedures in place. A record of concerns and safeguarding incidents was maintained and monitored to help ensure that these were responded to effectively and lessons were learned. The records indicated that safeguarding training has been completed by all staff.

Staff were familiar with individual risk plans and felt confident in providing safe, personalised support. These plans were detailed and reflected both the resident’s needs and their preferences.

Park House was also found to be well-maintained and suitable for the residents living there, with regular safety checks conducted.

Effective

The inspection report states that the care residents receive is shaped around their assessed needs, with the Park House team drawing on current professional standards and recognised care frameworks.

Staff are equipped with the skills they need to deliver good support, with training routinely monitored to ensure everything stays up to date.

Residents are encouraged to enjoy their meals and maintain independence at mealtimes. Staff understand how to support specific dietary needs and follow clear guidance.

Caring

Residents told CQC inspectors that they were supported in having a choice and control over their lives. The inspectors also found that staff supported the residents in the least restrictive way possible and always in their best interests. The policies and systems at Park House supported this practice.

Staff understood person-centred care and were able to explain how they ensured residents were given choice and control in their lives. When residents were unable to make decisions for themselves, Mental Capacity Assessments (MCAs) were completed.

If decisions need to be made on a resident’s behalf, this was done in consultation with appropriate others to ensure their best interests.

Responsive

The inspectors observed that Park House staff held weekly key worker meetings with residents to gather feedback and make changes to their care where necessary. Feedback was also collected from residents via satisfaction surveys and group meetings. During these processes, any necessary actions were incorporated into a service development plan to drive continuous improvement at the service.

The residents told the inspectors that they had a key member of staff at Park House whom they could contact if they had any questions or needed support regarding their care.

Well-led

The report noted that the registered manager at Park House is approachable and available, with staff feeling supported by the leadership team and confident in raising any concerns.

The ‘Freedom to Speak Up’ policy is in place to help staff report issues, and regular team meetings – both group and one-to-one – offer further opportunities to raise matters.

Staff demonstrated a clear understanding of residents’ needs, including how to adapt communication and provide reassurance during moments of anxiety. Audits and checks were regularly carried out on the residents’ care, and where improvements were needed, timely action plans were implemented.

Congratulations to everyone at Park House on this fantastic accomplishment!

For further information about Park House, please visit their webpage.