Caring 4 U achieved a rating of Good in their recent CQC inspection, with a rating of Outstanding for the question ‘Is the service Responsive?’.
Caring 4 U, part of the Active Care Group, is a domiciliary care provider based in Essex. Caring 4 U provide care for adults, either single people living alone or couples, with neurological conditions and / or physical or mental disabilities.
The CQC report summary stated: “Staff were exceptionally responsive to people’s needs and circumstances. They went above and beyond the call of duty to provide individualised, person centred, high quality care”.
Some of the service highlights were featured in the many quotes from the different stakeholders.
A family member said, “Staff are so polite towards our relative and always cheerful and happy, that makes a difference to them. ‘I’d say they’re all very good and very kind and I’d like to praise them for all they do. As a family we’re very grateful.”
One person said, “I’ve seen my care plan, know everything’s that written about me, it goes into great detail about every aspect of my life. I have a review every six months to a year which is very helpful. I listen to them, and they listen to me.”
One social care professional said, “Caring 4 U helped a person I referred to them, with accessing the community and making friends. They are now more self-sufficient and getting out and about.”