Burbank Mews

Residential Living Care Service in Durham

Burbank Mews is a registered service for adults with learning disabilities or autism made up of 6 individual purpose built bungalows. We’re committed to helping every person we support feel safe, happy, empowered enabling them to live the best life possible.


Capacity up to 6

Residential Care

All Genders


A residential care service focussing on supporting adults with complex needs.

This service is regulated by the Care Quality Commission. Click here to view our latest report & rating.

Located in Hartlepool, County Durham we support people with autism, learning disabilities and complex needs towards building confidence and independence. At Burbank Mews we treat each resident as an individual, listening to their wants and needs so we can tailor a package of care and environment which reflects our residents wishes.

Burbank Mews is a purpose-built service for people with learning disabilities, autism and complex needs. The service ethos is based on the principles of enhancing quality of life through positive behaviour support and we can support people who present behaviours that challenge. We can support twelve adults in either single or shared living accommodation which has ample space for people with sensory needs as well as separate rooms for staff.

Each service users care starts with a support plan, considered to be a live document, which changes as often as people we support change. In addition, each service user has a Positive Behaviour Support (PBS) Plan which is used in conjunction with the support plan and is crucial in supporting people towards an improved quality of life.

Located at the heart of the community, people are supported to access local educational, employment and leisure opportunities. Burbank staff work closely with the community teams for people with learning disabilities, including psychiatry, psychology, SALT and Occupational Therapy and support opportunities for community integration by developing links with employers and other local services.

Located in the centre of Hartlepool, people at Burbank Mews are supported to access local educational, employment and leisure opportunities. Burbank Mews is within easy reach of local attractions, such as the nearby town of Seaton Carew, Hartlepool Marina with its variety of shops and restaurants as well as The National Museum of the Royal Navy. Burbank Mews is a short walk to the town centre and local supermarkets. Hartlepool offers a range of public transport facilities including buses for local travel and Hartlepool train station is close by for those wishing to venture further afield.

People living at Burbank Mews also take part in the group outcome project, which identifies pathways to achieving independent living skills as well as planning for fun events such as a holiday.

Conditions we support, but are not limited to:

  • Epilepsy
  • Autism
  • Challenging Behaviour
  • Learning disabilities
  • Complex needs

6 bungalows

Burbank Mews boasts 6 purpose built bungalows where we can provide specialist, holistic care and support.

En-suite bathrooms

All bungalows have their own en-suite facilities ensuring residents maintain the upmost privacy whislt in our care.

Communal living space

Our communal living space is where our residents come together for activities and to interact in a community setting.

Communal dining area

Our spacious kitchen is where we encourage all residents to gather and interact at meal times to enjoy each others company.

6 Private gardens

Each bungalow has it’s own private garden where residents can spend time and relax in a safe and secure environment.

Positive behaviour support

We practice Positive Behaviour Support working with key stake holders to ensure our residents get the best quality of life.

Download our Brochure

Our goal is to care for people and help them lead rich, rewarding and meaningful lives, however that looks for them. Download our brochure to learn more about the services we provide at Active Care Group.

Commitment to Quality

At Burbank Mews we have aligned and agreed our strategic goals to define what we want our organisation to achieve. This means we have also aligned them with the five domains of the Care Quality Commission (CQC) inspection standards to ensure we provide the very best care possible to all our residents. Please see our latest CQC inspection rating & report here.

Passionate about people, passionate about care.

We don’t just look after the clinical needs of the people we support. We look after the person, including their personal, social and emotional needs. Through highly flexible, personalised support can make a difference not just to the person with the condition, but to their family and friends as well. Let some of our residents and members of their families tell you about how we’ve been able to help them and their loved ones.


Deliver life-changing care & develop your career with us.

At Active Care Group we’re always interested in speaking to people passionate about care. As the UK’s leading provider of Complex Care we have a wide variety of flexible roles with personal career pathways that enable staff to develop their skills, knowledge and expertise within a supportive community.

Our Address

1-4 Burbank Mews, Burbank Street, Hartlepool, County Durham, TS24 7NY

Contact Number

Tel: 01429 273549

We're here, let's talk.

We’re here to talk to you about any care needs you may require. We have a dedicated team ready to assist you with whatever you need. Active Care Group has been providing complex care for over 30 years.

Contact us today using the form below :

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