King’s Norton Hospital in Birmingham receives praise for exceptional patient-centred mental health care

King’s Norton Hospital in Birmingham receives praise for exceptional patient-centred mental health care

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King’s Norton Hospital, our acute mental health service in Birmingham, has received glowing compliments from two esteemed NHS mental health professionals. Both psychologists, deeply engaged in Birmingham’s mental health landscape, have shared their positive experiences of working closely with King’s Norton Hospital, citing the hospital’s compassionate approach and high-quality, patient-centred care.

The first testimonial comes from a Consultant Clinical Psychologist representing a local NHS Trust, who highlighted the collaborative and therapeutic environment fostered by the team at King’s Norton Hospital. “I wanted to share what a positive experience it has been collaborating with King’s Norton Hospital. As part of a community team, we attend various ward rounds across different settings on behalf of our clients, and I have been genuinely impressed by the therapeutic and supportive approach consistently shown by the team at King’s Norton. The commitment to patient-centred care is evident both within the multidisciplinary team (MDT) meetings, in between, and in direct interactions with our client.

“Our client has frequently commented on the warmth and support of the staff, noting how safe and understood they feel. This is particularly significant given their previous challenges in feeling secure in other settings, making the positive engagement from the King’s Norton team more impactful.

“In MDT meetings, the consultant’s approach has stood out as highly approachable, warm, and genuinely empathetic, with a clear emphasis on listening to and valuing the client’s perspective. This level of empathy and understanding is something not commonly seen in many acute settings.

“Additionally, the team has demonstrated excellent communication and collaboration with our community team, showing respect for the long-standing relationships built over time. Communication has been well-organised, timely, and reflects a thoughtful, psychologically informed approach, which we deeply appreciate.

“Thank you to the entire team for the outstanding support and care provided. It has truly made a difference.”

A Consultant Clinical Psychologist from the personality and complex trauma team (PACT) at Birmingham Women’s and Children’s NHS Foundation Trust also praised King’s Norton Hospital, emphasising the outstanding results achieved with their clients. “I wanted to share some feedback and express how impressed we’ve been with the care provided at King’s Norton Hospital — it stands out as the best hospital we’ve collaborated with. The progress made by our clients is a clear reflection of the high standard of care the team provides.

“From my experience over the past three and a half years in this role, I would gladly recommend that all our clients benefit from the quality of care your hospital delivers. Thank you all so much for the exceptional care and support.”

This wonderful feedback highlights King’s Norton Hospital’s dedication to providing safe, empathetic, and comprehensive mental health care. The hospital’s efforts to prioritise patient welfare and effective collaboration with community teams have significantly impacted patient outcomes and satisfaction. Active Care Group and King’s Norton Hospital are enormously grateful for this glowing feedback and remain committed to delivering the highest standards of mental health care for the Birmingham community and across the country.

To learn more about King’s Norton Hospital, please visit their webpage.