Nicole, a Senior Support Worker at King’s Norton Hospital, our acute mental health service in Birmingham, is about to take the next step in her career by beginning a Registered Nurse Degree Apprenticeship this September.
Her journey into mental health was not a conventional one. Before joining King’s Norton, Nicole was studying catering at college and had planned for a career in cooking. But when she saw the hospital preparing to open, she decided to take a different path.
“I thought instead of going down the route of cooking, I’d learn more about mental health and the different conditions people live with. Before I started here, I didn’t really understand mental health. I think I had some of the same misconceptions that many people do. Working here has completely changed how I see things, not only in the service but also in everyday life,” Nicole explained.
Nicole also brings her own lived experience to the role, having faced challenges with her mental health as a teenager. “A school counsellor supported me, and I think that really shaped me. Because I know what it feels like to have difficult days, I can connect with our patients. It’s rewarding to be able to give back in the way others helped me.”
Nicole joined King’s Norton as a Support Worker, later progressing to Senior Support Worker in 2024. She described the transition: “I had more responsibility as a role model for the team. I also became more involved in risk assessments, documentation and supporting care planning, things which have prepared me for the next step in becoming a nurse.”
The decision to pursue nursing grew as she gained confidence in her role. She completed an Access to Higher Education course with the support of her managers and colleagues. Nicole appreciated the support she received, “Lucy, my manager, was a real support. She suggested the apprenticeship and encouraged me that it was something I should go for”
This September, Nicole will begin her apprenticeship with Birmingham City University, splitting her time between university study, work placements across Birmingham, and one day a week continuing in her current role. King’s Norton Hospital have adjusted her workload so she can focus on her studies while still contributing to the team.
“It’s exciting and a bit daunting, but I know this is the right step. I aim to utilise my personal experiences, combined with everything I’ve learned at King’s Norton, to make a positive impact as a nurse. For me, it’s not just a job, it’s about genuinely helping people through something I’ve been through myself.”
Nicole credits the management team at King’s Norton Hospital with helping her reach this point. “I want to thank Craig, Emma, and Lucy for everything they’ve done to support me. I wouldn’t be in this position without them.”
Looking ahead, Nicole knows the next four years will be hard work, but she remains determined. “It feels like a long journey, but I know it will go quickly. By 2029, I’ll be a qualified nurse – and I can’t wait to come back to King’s Norton Hospital in that role.”
Her family are equally proud. “My mum tells everyone ‘Nicole’s going to be a nurse’, she’s so supportive. For my family, they are proud and recognise how big and positive this is for my future.”