Frenchay Brain Injury Rehabilitation Centre achieves outstanding rating in Headway accreditation

Frenchay Brain Injury Rehabilitation Centre achieves outstanding rating in Headway accreditation

The team at Frenchay outside the building.

Once again, our Frenchay Brain Injury Rehabilitation Centre in Bristol has been awarded an outstanding rating in their accreditation with Headway, the brain injury association. This recognition underscores our commitment to excellence in neurorehabilitation and patient care.

Headway accreditation logo 2023-2025

In the latest assessment conducted on Friday 19 April 2024, the Headway Approved Provider (AP) Assessor evaluated the unit across multiple domains, including culture, systems and processes, workforce development, service delivery, governance, and environment. 

Frenchay received outstanding ratings in culture, systems and processes, governance, and environment, with an overall grade of outstanding.

Suzanne Moss, the Hospital Director at Frenchay, expressed her pride in the team’s achievement, saying, “At Frenchay, we are delighted to have sustained our outstanding rating through our accreditation with Headway. This demonstrates our ongoing determination and hard work, day in and day out, at Frenchay by the staff and for the benefit of our patients.

“Since joining Active Care Group in 2021, I have been immensely proud of our service, commitment of staff, improved outcomes for patients, and devotion among each and every team member to make the patient experience the best it can be — we may be slightly patient obsessed.

“Sustaining our outstanding rating is a testament to the power of perseverance, and it’s an honour to share it with our colleagues and stand side by side. As a strong team across all disciplines and departments at Frenchay, with our drive to continually improve our service and patient care, we are aware of areas of continuous improvement and our challenges ahead. 

“However, they are steppingstones to greatness, never wavering, and every day doing that little bit more to achieve exceptional patient care and experience.”

The Headway report highlights several key initiatives and improvements at Frenchay, including enhanced collaboration between therapy and nursing teams, a flexible and adaptable patients’ timetable, the introduction of an activities coordinator, and the creation of a café to help patients practice higher executive functioning and financial skills. Additionally, they have successfully recruited 11 staff members from overseas, further strengthening their team.

Feedback from patients and their families has been overwhelmingly positive, with one patient describing the service as “fantastic” and praising the staff’s approachability and motivation.

The accreditation from Headway is a prestigious accreditation, reflecting Frenchay’s high standards of care and their proactive approach to overcoming challenges and continuously improving their services. 

Congratulations to the team at Frenchay!

For more information on Frenchay Brain Injury Rehabilitation Centre, visit their page