“Oswald House means a happy home to me.”
Mental health challenges and a complicated relationship with family and reality, made life particularly lonely and tumultuous for Feroza. Before arriving at Oswald House — our specialist residential service in Lancashire that provides rehabilitation and support for women with complex mental health issues — Feroza’s understanding of erotomania*, her psychological condition, was limited and she was frequently making false allegations to the police. In addition, Feroza was experiencing autistic traits that made her feel anxious and her physical wellbeing was struggling due to poor management of her diabetes.
The staff at Oswald House tailored a support programme to address Feroza’s needs with compassion and expertise. Our comprehensive plan incorporates positive behaviour support, professional diabetes management and gradual supervision reductions.
Feroza has progressed from requiring constant 1:1 support, to enjoying shadowed leave and being able to visit local shops with staff discretely following at a distance to help her feel safe. To address her tendency to make false allegations, our psychologists have worked closely with Feroza to help her understand the connection between her diagnosis of erotomania and her behaviour. Since her arrival at Oswald House, the calls to the police have reduced from hundreds to only a few calls, marking significant progress.
This newfound freedom and understanding of herself has boosted Feroza’s confidence, independence, and quality of life, and she has found a healthy balance. “I am supported without judgement, and I can now identify my triggers and respond differently,” Feroza shared.
Feroza’s physical health has improved as she now has access to healthier low-sugar choices and is encouraged to participate in regular fitness activities. Together with Feroza and diabetes specialists, we have successfully helped to stabilise Feroza’s blood glucose levels while giving her the chance to live a less sedentary lifestyle.
Feroza’s life is now filled with purpose and joy. She eagerly joins activities such as outings to the local disco, bowling alley, and trips to Blackpool — which all adds to the valuable experience opportunities for social interaction and skill-building.
When asked about her experience at the service, Feroza said “Oswald House means a happy home to me”. Our wonderful team members also do what they can to provide support beyond the day-to-day care, and next in Feroza’s positive rehabilitation journey is to reunite with her son, whom she has not seen for quite some time.
The measurable results for Feroza are evident. From managing her health more effectively to developing coping strategies and rekindling hope, Feroza’s experience is a great example of how compassionate and specialised care can help to build futures.
* Erotomania (also known as De Clerambault’s Syndrome) is a relatively rare psychological condition that is characterised by a delusional belief.
For more information about Oswald House, please visit their webpage.
