Office Opening Hours

Office opening hours: 9:00am to 17:30pm (Mon-Fri)

The main office number is for enquiries for Active Care Group / Active Assistance Head Office departments, including Care Coordination, Payroll, Finance and other support functions, as well as enquiries related to other businesses in the group.

Coronavirus COVID-19– Please contact the service manager with your queries, or email our Coronavirus hotline:

For Active Assistance, we operate a fully managed on-call emergency service that operates over the weekends and after office hours during the week.

The on-call emergency telephone number is the main office number: 01732 779353

If your call is a medical emergency please dial 999.

Main Office & General Enquiries

Active Care Group / Active Assistance
2nd Floor, 1 Suffolk Way, Sevenoaks, Kent TN13 1YL.

Recruitment Enquiries

Looking to join our team, or find out more about a job role?
Speak to our recruitment team via:

Active Assistance, Referral or Assessment

Want to refer someone or book an assessment for live in or live out care in the home? Then contact us on:

Residential & Supported Living Referrals

Want to refer someone or book a visit for our residential or supported living services? Then contact us on:

Compliments & Complaints

Looking to provide us with feedback? Please contact us on:


Please report an incident where you feel it represents a risk, wrong-doing or malpractice.
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