Active Care Group has received valuable insights from our latest Commissioner Engagement Survey, conducted in late 2024. The survey gathered responses from commissioners who work with our hospital and residential services.
Our specialised care services are delivered nationwide to children, young people and adults through our network of purpose-built facilities. The feedback we received reflects the strong collaboration between Active Care Group and its commissioners and reinforces our dedication to delivering high-quality care.
Survey highlights include:
- Service Experience: 80% of commissioners rated their overall experience with our services as Good or Excellent.
- Communication Effectiveness: Over 81% are happy with the level of communication they receive about the care of those that they support.
- Referral and Admission Process: 100% of commissioners are satisfied or very satisfied with our referral process.
- Responsiveness: 96% describe our services as being responsive or very responsive in addressing any queries and concerns.
- Quality of Care: 91% are satisfied or very satisfied by the quality of care we provide to those we support.
- Outcomes: 89% of commissioners were satisfied with the patient and resident outcomes achieved by our services.
While the survey results received were positive, commissioners also provided constructive feedback for our teams. As a result, Active Care Group’s Business Development Team will work closely with our services to develop action plans that address concerns and further enhance engagement.
With the insights we have received, our team aims to increase the positive feedback in future surveys and continue to deliver outstanding care for the individuals we support.
