Our Care in the Home, Wales division provides domiciliary support services to people living in community settings across North Wales and Powys, supporting those with complex medical health conditions to live happy and independent lives in their own homes.

The division recently received its Care Inspectorate Wales (CIW) inspection report findings, and we are delighted to share the exceptional results given.

In summary, the CIW report stated, “People experience excellent wellbeing outcomes due to the level of person-centred care they receive, which is tailored to their individual needs and supports them to achieve their personal outcomes.”

It went on to say that “People receive a good level of care and support which promotes their physical and emotional wellbeing and keeps them as safe as they can be.”

The inspection found the service ‘Good’ in the Care and Support inspected area, and in ‘Well-being and ‘Leadership and Management’, it found the division to be ‘Excellent’.

It added that within ‘Leadership and Management’, it stated that “The organisation is committed to providing people with a highly organised service which strives to be innovative and is made up of an experienced and conscientious workforce.”

Commenting on the report rating, Michaela Trevor, Registered Manager, Wales division, said, “I would like to congratulate every member of my team for our wonderful CIW inspection results, which reflect all the hard work and dedication they collectively make daily, working tirelessly to ensure that all our clients and support workers remain safe and supported while living their lives to the fullest.”

Below are some of the highlights taken from the report:

Well-being rated ‘Excellent’

The inspection found that people are the leaders of their care and support, having choice and control of as much of their daily life as possible, with proactive care staff seeking out meaningful activities based on their interests whilst also offering opportunities to try new things.

It found that risk management is detailed and robust, communicating controls which support the safety and wellbeing of people whilst promoting positive risk taking, and that people and staff have access to information about how to raise a concern and who they can go to, which includes external contacts from other professional bodies.

It detailed how people experience enriching relationships with the people who support them, their families, friends, and their communities.

Care and Support rated ‘Good’

The report found examples of people experiencing continuity of care because they see care staff who they know well and trust, with bespoke contingency plans in place outlining what action to take if care is disrupted due to adverse weather or other unforeseen circumstances.

It found that people are consulted about how they want their support to be structured and delivered, including being involved in the recruitment of care staff and being able to choose times and days to suit them.

People receive consistently, good quality care and support because care staff are skilled, knowledgeable and treat people with dignity and respect. Care staff know people very well, with detailed knowledge of their likes, dislikes, life story and family dynamics.

The provider ensures people have the equipment they need to promote their independence and that it is in good working order, serviced as required to prevent risk and disruption to people. People are supported to maintain their tenancies, ensuring maintenance is carried out so people are safe within their home.

Leadership and Management rated ‘Excellent’

The inspection found that people are supported by a service which is very well organised with excellent processes in place to monitor the ongoing quality and effectiveness of service delivery, with a team of staff support service delivery from a central office with clear delegations of responsibility, ensuring daily operations run smoothly for the people supported and care staff.

It also found evidence of discussions around equality, diversity, and inclusion, and the importance of making sure all employees at all levels acknowledge and respect the challenges faced by people being supported.

It detailed how the division recognises the importance of effective communication and has developed strategies to share essential information and updates with staff, which they saw were engaging, informative, and accessible.

Recruitment processes were found to be robust with the required pre-employment checks in place, meaning care staff are safe and suitable to work with adults at risk, and that care staff complete a high level of training digitally, face to face and in their places of work, and that clinically trained staff evidenced completion of annual competencies of care staff to ensure skills and knowledge are maintained, and feedback from care staff is positive about the training and opportunities for development within the organisation.

Congratulations to the entire division for a very well-deserved positive report, which is a testament to all the hard work and dedication they all contribute daily.

Sally Kimberley, Managing Director of the Care in the Home division, commented on the report findings: “I’m incredibly proud of the entire Care in the Home Welsh division for all their hard work and dedication, leading to the fantastic outcomes highlighted in our most recent Care Inspectorate Wales report. A holistic, and truly person-centred approach is at the heart of everything Care in the Home stands for, and this was evident in the ‘Well-being’ and ‘Leadership and Management’ outcomes, which were rated excellent, as well as the ‘Care and support’ rating of good. Well done and congratulations to the entire team!”

For further information about our Care in the Home division, please visit their webpage.